Privacy Policy

Date: 30th Oct 2024

1. Introduction

1.1 This is the Privacy Policy ("Policy") for the website hosted at www.iStoreAE.com ("Site") and any related platforms, applications, or services operated by iStore ("we", "us", "our"). This Policy applies to users browsing our Site and customers using our services ("you", "your"). We are committed to protecting your privacy and ensuring the security of your personal data.

1.2 By accessing and using our Site, you agree to the terms outlined in this Policy. If you do not agree, please refrain from using our services. By continuing to use our Platform, you expressly consent to the collection, processing, and use of your data as described in this Policy.

2. What Information Do We Collect About You?

2.1 Information You Provide Us

We collect personal information that you provide to us through various interactions, including:

  • Contact Information: Name, email address, phone number, shipping and billing details.
  • Identity Information: Any additional details you voluntarily provide, such as company name, job role, or personal identifiers.
  • Communication Information: Data from inquiries, customer support requests, or feedback you provide via email, phone, or chat.
  • Financial Information: While we do not directly store payment information, transactions are securely processed through third-party payment providers.

2.2 Information We Receive from Third Parties

We may receive data from trusted partners, such as:

  • Analytics & Marketing Platforms: Insights from advertising partners or tracking tools regarding your interaction with our services.
  • Payment Service Providers: Transaction confirmations and fraud detection insights.

2.3 Information Collected Automatically

When you visit our Site, we automatically collect certain data to improve functionality and security, including:

  • Technical Data: IP addresses, device type, browser type, and operating system.
  • Usage Data: Pages visited, time spent on the site, navigation patterns, and performance logs.

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, store preferences, and analyze traffic. You can manage your cookie preferences via your browser settings.

3. How Do We Use Your Information?

We use the collected data for the following purposes:

3.1 To Improve User Experience

  • Optimize our website's performance and usability.
  • Personalize your interactions and recommend relevant services.

3.2 To Provide and Manage Our Services

  • Process orders, payments, and fulfillment requests.
  • Provide customer support and respond to inquiries.

3.3 For Security & Fraud Prevention

  • Detect and prevent fraudulent activity, unauthorized access, and system vulnerabilities.
  • Ensure compliance with applicable regulations.

3.4 For Marketing & Communication

  • Send relevant promotions, updates, and service notifications (with your consent).
  • Conduct market research and analyze engagement trends.

4. Who Do We Share Your Information With?

4.1 Internal Use

Your information may be shared with our team members and affiliated entities to improve operations and customer service.

4.2 Third-Party Service Providers

We work with carefully selected third parties to support key business functions, such as:

  • Payment Processors (e.g., Stripe, PayPal) to handle transactions securely.
  • Shipping & Logistics Partners to facilitate order fulfillment.
  • IT & Security Providers to maintain website security and infrastructure.

4.3 Legal and Compliance Obligations

We may disclose personal data when required by law, legal proceedings, or to protect our rights and safety.

5. Where Do We Store Your Information?

5.1 Storage & Data Retention

  • Your data is primarily stored on secure servers within the UAE.
  • We retain data only for as long as necessary to provide our services or comply with legal requirements.

5.2 International Transfers

  • If we transfer your data outside the UAE, we ensure proper security measures are in place, in accordance with relevant data protection laws.

6. How Do We Protect Your Information?

6.1 Security Measures

We implement industry-standard security practices, including:

  • Encryption of sensitive information.
  • Secure Access Controls to restrict unauthorized data access.
  • Regular Audits & Updates to maintain data protection compliance.

6.2 Limitations

While we strive to protect your data, no transmission over the internet is completely secure. You provide data at your own risk.

7. How Long Do We Keep Your Information?

7.1 Retention Period

  • We retain your personal information for as long as your account remains active or as needed to comply with legal obligations.
  • Once no longer needed, data is securely deleted or anonymized.

7.2 Your Right to Deletion

  • You may request the deletion of your personal data at any time, subject to legal retention requirements.

8. Your Rights & Choices

Under applicable data protection laws, you have the following rights:

  • Access & Correction: Request details or corrections of your stored personal information.
  • Data Portability: Request a copy of your data in a structured format.
  • Withdraw Consent: Opt out of marketing communications or cookie tracking.
  • Right to Be Forgotten: Request the deletion of your personal data, where applicable.

To exercise these rights, contact us at info@istoreae.com.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through our website. We encourage you to review this page periodically.

Last Updated: 30th Oct 2024

10. Contact Us

For any questions regarding this Privacy Policy, you can contact us at:

📍 iStore AE
📧 info@istoreae.com

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